FAQs

Welcome to the House of Harron FAQ page. Here, we’ve compiled answers to the most common questions we receive. If you have any additional inquiries, feel free to contact us directly at houseofharron@outlook.com.

1. What materials are your products made from?

All our products are crafted from the finest materials, with an emphasis on premium, ethically sourced leather. We use full-grain leather, which is the highest quality leather available, known for its durability and natural beauty. We also ensure that each piece is made with meticulous attention to detail, ensuring the longevity of every product.

2. How can I care for my leather products?

To keep your leather products looking their best, we recommend:

• Keep your leather dry: Store your items in a cool, dry place, and avoid prolonged exposure to direct sunlight or moisture.

• Clean gently: Use a soft, damp cloth to wipe away dirt and dust. For deeper cleaning, use a leather-specific cleaner and conditioner.

• Condition regularly: Leather naturally loses moisture over time, so apply a high-quality leather conditioner periodically to maintain its softness and shine.

3. Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders, no matter where you are located. Delivery times may vary depending on your location, but rest assured, we strive to deliver your products as quickly and safely as possible.

4. How long will it take to receive my order?

Once your order has been processed, UK orders will typically arrive within 5-10 business days, and international orders will arrive within 7–14 business days depending on the destination. For faster delivery, we also offer express shipping options.

Please note that delivery times may vary based on customs and other factors beyond our control.

5. Can I return or exchange my items?

Yes, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we accept returns within 14 days of delivery. Please refer to our Return & Refund Policy for full details on how to initiate a return or exchange.

Please note: Items must be unused and in their original condition with tags and packaging intact.

6. Do you accept international orders?

Yes, we ship to most countries around the world. International shipping rates are calculated at checkout, and customers are responsible for any customs duties, taxes, or import fees incurred upon arrival in your country.

7. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to follow your order’s journey directly on the courier’s website.

8. Can I change my order after I’ve placed it?

We strive to process orders as quickly as possible, and once an order has been placed, it is typically processed immediately. However, if you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request.

9. Are your products customizable?

At the moment, we offer blind debossing on select products (such as wallets and card holders) for custom initials or logos. If you're interested in customisation, please reach out to us before placing your order, and we will provide further details.

10. How do I contact you?

If you have any other questions or need assistance with your order, please don’t hesitate to reach out to us:

Email: houseofharron@outlook.com

We aim to respond to all inquiries within 1–2 business days.

Still Have Questions?

If you didn’t find the answer to your question, please feel free to contact us directly at houseofharron@outlook.com, and we’ll be happy to assist you.